1: Can I get free sample? Yes, SinoGuide is glad to offer free samples if you are a qualified and returning customer, however, if the sample is expensive, like large size , SinoGuide has to charge some basic cost of the sample. For the new customer, samples fee will be deducted from the initial bulk order.
2:Does SinoGuide accept OEM or Customized production? Yes, SinoGuide is capable in developing products according to your requirements; quotation will be available within 24 hours after getting all the details of desired products.
3: How to customized a sample? If you are ordering a unique sample that SinoGuide doesn't have in stock, you need to supply all the production detail, it will be better if you can provide a sample for our evaluation and testing. A customized sample maybe requires new molding, which will cost molding fee. SinoGuide will examine your sampling requirement, then issue a sampling P/I. Sampling may take 1-2 weeks depends on detailed samples.
4: How to ship the order? SinoGuide usually sends packages by air, which is fast. There are many good international couriers for options; DHL, UPS, FedEX, and EMS are the most popular. If a buyer has any DHL, UPS, FedEX account, we can ship the package under your account.For bulk order, SinoGuide usually ship by sea, a sea shipment will require much more Customs and shipping documentation than air shipment.
5:Is there promotion price for big buyer? Yes, if you are a big buyer in a certain area, SinoGuide will offer you a promotion price, which will help you to start our business there. Long term cooperation buyer will have better prices.